Revision: r9.4.0

The Independent Park Home Advisory Service

0800 612 8938
(Strictly 10:00 to 16:00 Mon-Fri only)
Rogue traders warning
Rogue Traders continue to exist in the park homes sector. Often very knowledgeable in their field and very persuasive they will have an answer to every objection you put their way. Invariably it is very difficult, or impossible to track the company and workmen down as they run bogus businesses with addresses and telephone contacts that are untraceable. Some of their sales tactics include. "We are in the area and can offer you a special deal as long as we can carry out the work today," "We will need to be paid in cash, but don't worry we can take you to the bank to make a withdrawal," "We've noticed a minor problem with your home, which we can rectify whilst we are here for a small sum." As soon as the client gives the OK, they will start work and then escalate the problem, pointing out other 'issues' that they can rectify at the same time, £50 can quickly escalate to £1,000 and beyond. You don’t have to be a victim You can help drive them out of the industry or force them to clean up their act and improve their working standards if you follow this guidance. • NEVER buy anything from anyone who approaches you or knocks on your door. • If you receive a leaflet through your letterbox before you contact the company, carry out your own checks. • NEVER allow anyone you do not know to carry out a 'minor' repair to your home. • Insist upon a written quotation on headed notepaper with all the company contact details and written Terms and Conditions before committing to anything. • Ask for personal ID such as a driving licence and NEVER let anyone into your home you do not know. • Ask them to give you references of satisfied customers • Request copies of their business's Health and Safety Policy. • Ask for a copy of their Public Liability Insurance Policy. • If you have access to a computer, go online to Companies House, follow the links, and enter the company name. If it does not appear or shows no accounts available, BEWARE. • Never pay out cash in advance for work being done or enter monthly payment packages. Reputable businesses do not ask for payment before the work has been done and you are satisfied that it has been done to your satisfaction. Just Say NO! If you are being harassed or pressured call a neighbour as a witness, then if needed call the police.

Who We Are
The Independent Park Home Advisory Service (IPHAS) is a voluntary organisation offering advice and information to anyone contemplating Mobile/Park Home living or is already living on a residential Mobile Home Park in England, Scotland, Wales or Northern Ireland. The team members are residents who have made the effort to study the legislation relating to mobile homes and work alongside
Government to promote and review changes in legislation. All team members have many years experience in advising residents and in dealing with troublesome or unscrupulous park owners.
PLEASE NOTE - The IPHAS team offer information on residents rights under mobile home legislation. Including buying and selling homes on residential parks.
The advice and recommendations given in letters and publications is for information only and it is for the resident to make his/her own decision on action to be taken.
The IPHAS team members are not lawyers but volunteers who have made a study of the relevant legislation.
The advice is offered in good faith but IPHAS cannot be held responsible for the consequences of any action taken by a resident, whether or not it was based on information given.

PRESIDENT: Joan Aylott

VICE PRESIDENT: Currently Vacant