PAUL BAKER INSURANCE SERVICES are delighted to announce the return of their popular PARK HOME ROAD SHOWS. The first one will be held on 28th October 2021 at Cobham Village Hall, Cobham, KT11 2LU. It will start at 2.00pm and finish at 4.00pm. Numbers will be limited to around 120 and you will need to book in advance.
The full line up of speakers is still being confirmed but it is anticipated that the event will be chaired by Alex Melvin, Editor of Park Home & Holiday Caravan Magazine, speakers so far include Ibraheem Dulmeer, barrister and mediator and expert on park home law, Sonia McColl of the Park Home Owners’ JUSTICE Campaign, Paul Baker from sponsors Paul Baker Insurance Services, a leading park home insurance provider, and a representative from IPHAS, the Independent Park Home Advisory Service.
The format of the event will be a 10 minute presentation from each speaker following by a Question and Answer session. There may be an opportunity for individual consultations after 4.00pm but the hall must be vacated by 5.00pm. Tea and coffee will be available on arrival, there is limited car-parking on site, the event is FREE to attend.
Pre-booking is essential, please email email@example.com or call Paul on 01242 505840, we will need the name and address of all attendees.
It is with much sadness that we report the passing of one of the co-founders of IPHAS – Ernest Aylott – who died in hospital on 4 July.
Known to everyone as Ernie, he and his wife Joan joined forces with Roy and Beryl Waite back in 1993 to form the Independent Park Home Advisory Service (IPHAS) which was then a new, voluntary advisory group whose aim was to provide information, advice and support to its members and others in the residential park homes sector.
From these relatively humble beginnings, IPHAS developed into a recognised organisation that continues to support its many thousands of members nationwide, as well as representing members’ interests in the development of new park homes legislation and regulation with the devolved governments in the UK.
Ernie was a great support to Joan over the years as she dealt with much of the IPHAS administrative work and also became the organisation’s ‘president’. Many will be familiar with Ernie’s smiling face and his infectious sense of humour. Typical of this was the comment he made back in 2016 when he was presented with his World War II medals by the Lord Lieutenant of Dorset – he said he ‘didn’t know what all the fuss was about’ (see picture)
Subsequently he also received the Légion d’Honneur medal, the highest decoration in France, and this was awarded to surviving WW2 veterans in recognition of the liberation of France.
Another high point in Ernie’s life came in May this year when he and Joan celebrated their platinum (70 years) wedding anniversary.
Ernie is survived by Joan (who remains as IPHAS president) and their sons, Rus and Glenn and their families.
On behalf of all IPHAS members and those within the park home industry who knew Ernie, I would like to express sincere and heartfelt condolences to Joan, her family and their many friends around the country.
Donations in Ernie’s memory are being made to the Cardiac Department at Dorchester Hospital. Anyone wishing to donate should send a cheque (made out to G. Aylott) to Rus Yates-Aylott, 85 Daffodil Court, Ty Canol, Cwmbran, Torfaen, South Wales NP44 6JF - or transfer money by BACS to 44723010 – sort code 07-02-46.
The consultation proposes to expand and reform the scheme in England and Wales until 2026, in line with the commitments announced in the Energy White Paper in 2020. The objective of the reforms is to improve the fuel poverty targeting rate of the scheme and ensure more fuel poor households can receive rebates on their energy bills automatically, through the use of data matching. An Impact Assessment setting out the impact of the proposals accompanies this consultation.
We would particularly welcome responses from energy suppliers and charities and other organisations focusing on fuel poverty and vulnerable people.
CHARIS are reviewing the success of the Park Homes Warm Home Discount scheme and are also planning for opening again later this year.
As part of this process they are asking for feedback / testimonies upon how receiving the payment of £140 has benefited Park Home residents.
Please provide feedback to CHARIS about the scheme.
They are looking forward to hearing from you especially if you have received the warm home discount.
Please send your responses to:
Your help is greatly appreciated.
MHLG Survey on 10% Sales Commission.
Please tell us about your Park Home and the impact of the commission paid on park home sales on you!
The Ministry of Housing, Communities and Local Government have commissioned The University of Liverpool and Sheffield Hallam University to provide essential research on the residential park homes sector to inform their review of the maximum 10 per cent commission paid on the sale of park homes. Please tell us about your Park Home and the impact of the commission paid on park home sales on you!
The study includes detailed mapping of the park home sector as well as consultations with various stakeholders, including park owners and residents.
As part of these consultations the team at Sheffield Hallam University have complied a survey questionnaire to capture information from park home residents.
Information about your experience is important to the study. Your participation in the survey is essential to ensure the study gathers robust data to evaluate the impact of any change.
The survey should take less than 10 minutes to complete.
The deadline for responses is 28th June 2021 and you can access the survey via the following link: https://cresrsurvey.shu.ac.uk/snapwebhost/s.asp?k=162220915832
As a thank you for completing the survey you will be able to enter a prize a draw to win one of two £100 high street vouchers.
A leaflet is now available in our FAQs section explaining the rights and responsibilities when vermin or other infestations occur in in privately rented accommodation in England.
Rogue Traders continue to exist in the park homes sector.
Often very knowledgeable in their field and very persuasive they will have an answer to every objection you put their way.
Invariably it is very difficult, or impossible to track the company and workmen down as they run bogus businesses with addresses and telephone contacts that are untraceable.
Some of their sales tactics include.
"We are in the area and can offer you a special deal as long as we
can carry out the work today,"
"We will need to be paid in cash, but don't worry we can take you
to the bank to make a withdrawal,"
"We've noticed a minor problem with your home, which we can
rectify whilst we are here for a small sum."
As soon as the client gives the OK, they will start work and then escalate the problem, pointing out other 'issues' that they can rectify at the same time, £50 can quickly escalate to £1,000 and beyond.
You don’t have to be a victim
You can help drive them out of the industry or force them to clean up their act and improve their working standards if you follow this guidance.
• NEVER buy anything from anyone who approaches you or
knocks on your door.
• If you receive a leaflet through your letterbox before you
contact the company, carry out your own checks.
• NEVER allow anyone you do not know to carry out a 'minor'
repair to your home.
• Insist upon a written quotation on headed notepaper with all
the company contact details and written Terms and Conditions
before committing to anything.
• Ask for personal ID such as a driving licence and NEVER let
anyone into your home you do not know.
• Ask them to give you references of satisfied customers
• Request copies of their business's Health and Safety Policy.
• Ask for a copy of their Public Liability Insurance Policy.
• If you have access to a computer, go online to Companies
House, follow the links, and enter the company name. If it
does not appear or shows no accounts available, BEWARE.
• Never pay out cash in advance for work being done or enter
monthly payment packages. Reputable businesses do not ask
for payment before the work has been done and you are
satisfied that it has been done to your satisfaction.
Just Say NO!
If you are being harassed or pressured call a neighbour as a witness, then if needed call the police.
Keep up to date with events within IPHAS and the Park Homes Sector across the UK.
As a member, you can read The Advisor online through an exclusive Members' Portal.
Our advice service has been supporting park home residents for 27 years with advice and information to help resolve disputes. A central aim is to ensure residents know their legal rights and how to enforce them.
IPHAS is a completely independent organisation.
Help us to help you by becoming a new member.
Park Home residents are asked to support this campaign by sending a letter by email or post to the Prime Minister and their local MP.
Your local MP details can be found at;
The letter for sending and details can be found on the Justice Campaign website;
The following links provide useful information and answers to your questions on the subject of LPG supplies and safety regulations.
LPG in Residential Parks
Gas Safety Installation and Use Regulations
Safe materials in LPG installations
Residents who wish to register for next years scheme in Autumn 2021 can do so by following the link below.
A man purporting to represent PARKHOME SECURITIES LTD, 66, Glenalmond Road, Sheffield, S11 7GX , is visiting park home residents stating that by law, you must have a fire extinguisher in your home. In the incident reported to IPHAS, this person sold the victim a fire extinguisher for £250 with the payment being taken by card. The contract states if you are not happy they will refund within 30 days. The equipment was to be sent by post however, when the victim attempted to make contact with the Company despite 3 e-mails, 2 telephone calls, and a recorded delivery letter being sent to them there was no response.
This same scam was done at LONE PINE PARK, Ferndown Dorset about 3 weeks ago. The individual was a very slim Black individual about 5. 10” to 6 foot, wearing black trousers and black hoodie. He has scammed at least 1 very venerable individual on that site. It is possible the scammer may not be working alone.
We have introduced changes to the payment methods for membership fees. Go to the link below to read or print off the information you will need.
Energy Tariffs and Caps, and Green Homes Grants Updates.
See the Headlines Section.
CONGRATULATIONS to Mr Tom Goswell and the Occupiers of 28 other properties on the Tingdene Park, Fenland Village, in Wisbech, Cambridgeshire.
The decisions on their application to the First-tier Tribunal Property Chamber in February 2020, were published this week, providing a significant victory for the Applicants against the Park Owners. Each Applicant is to be reimbursed £170 by the Owners, for charges made to cover the costs of water lost through unrepaired leaks on the park. A further dispute to determine whether the Owner or the Occupier is responsible for park boundary fences adjacent to a pitch, was also decided in favour of the Applicant.
These are important rulings as IPHAS receive many requests for advice on both matters from our members around the country, and we are delighted that these Tribunal decisions provide clear, unambiguous rulings on the relevant legislation. The full Tribunal Transcript can be downloaded from the Publication section of the website.
Please see the following Statutory Instrument 2020 No. 1034 - MOBILE HOMES, ENGLAND -
The Mobile Homes (Requirement for Manager of Site to be Fit and Proper Person) (England) Regulations 2020.
These Provisions come into force on 1st July 2021.
PLEASE NOTE: Contrary to previous advice the government green homes grant scheme remains open for applications. The freephone telephone number for enquiries is option 2.
Information regarding the green homes grant scheme is only available from simple energy advice, the government endorsed energy advisory service. Please use the attached link https://www.simpleenergyadvice.org.uk and follow the on screen directions about the scheme and how to apply.
9th November 2020
Speaking in the House of Commons, Christchurch MP Sir Christopher Chope has called for changes to ensure the fair treatment of mobile home residents. The veteran Conservative Sir Christopher said his Mobile Homes Act 1983 (Amendment) Bill attempts to “try and improve the lot of people who are residents on park home sites” by ensuring they pay fair pitch fees. Communities Minister Kelly Tolhurst said she is “keen” to work with Sir Christopher to “deliver the ambition that we all share – to better protect park home residents”.
Introducing his Bill in the Commons, Sir Christopher said: “We know that mobile park homes provide residential accommodation for around 85,000 households on some 2,000 sites in England.
“Most of those residents are of pensionable age, they normally own their own home and they pay rent to the site owner for the land to which the home is stationed.
“This Bill makes two changes to the Mobile Homes Act 1983 which will help all these residents and those changes were set out by the Government in their response, the Government’s own response to its call for evidence in 2017 on the review of park homes legislation.”
Sir Christopher told MPs that, following the review, the Government promised to “ensure that residents only pay for services they are required to pay for through the pitch fee”.
He added that they also pledged to “bring legislation forward in due course to amend and clarify the definition of a pitch fee and prevent the use of variable service charges in written agreements when parliamentary time allows”.
Sir Christopher continued: “And that is exactly what this Bill does – it enables the parliamentary time to be done for this.”
Ms Tolhurst replied: “As (Sir Christopher) has outlined, the Government is committed to effective reform of the park homes sector.
“So I would like to start by saying that whilst, as (Sir Christopher) has already outlined, I have been unable to support how the Bill has been drafted currently, I have agreed and I am keen to work with (Sir Christopher) and other members of the all-party parliamentary group to explore options for how we can bring forward these priorities and deliver on the ambition that we all share to better protect park home residents.
“And I very much hope (Sir Christopher) will commit to working with me over the following weeks in order to do so.”
Please BE AWARE that some rogue traders are going around Park Home sites preying on the elderly. The Company in question is Smart Park Homes Ltd. They offer a free survey of the underneath of your home, loosen a pipe joint then video a leak, they then quote for pipe repairs and insulation at an extortionate price. On completion they video the area they have ‘repaired’ again before payment is made. When you check only half of the home has been done. When you ring to complain they give you a date when they will return to complete the work but don’t turn up and that is the last you will hear of them.
We regret to inform members that the Warm Homes discount scheme has now closed due to being oversubscribed.
Payments will be processed over coming months.
Subject to Ofgem guidance, we anticipate the scheme will reopen again in Autumn 2021.
If you would like to be informed when the scheme opens again, please leave your details below.
This scheme is only available to Park Home residents who permanently live in a Park Home and pay their electricity to their Park site owner. We carry out checks to ensure you live in a Park Home.
If you are on mains supply electricity please contact your supplier direct for information about Warm Home Discount.
Register Your Interest for 2021/2022 on our website :https://www.parkhomeswhd.com/
The Independent Park Home Advisory Service (IPHAS), and the National Association of Park Home Residents (NAPHR), have received many enquiries from residents around the Country about the Green Homes Grant. Since their initial announcement, the Government have confirmed that park homes insulation is covered under this scheme and Park Homes Owners are invited to apply to have work carried out via the government voucher scheme. However, an integral part of the application process is that the Park Homes Owners must obtain an estimate from a Trustmark, or Government approved installer and the work must be carried out by a Trustmark installer. However, IPHAS and NAPHR have now been informed by the owner of a Company currently engaged in the accreditation process, that certification will take up to 6 to 8 weeks. We are further advised that few if any, installers have the necessary certification as the accreditation bodies were unaware of the scheme until it was announced. IPHAS and NAPHR consider there is a significant risk that the Government budget for the scheme may be exhausted before many Park Homes Owners are able to take advantage of the scheme. In order to ensure that Park Homes Owners are given a fair and reasonable opportunity to access this scheme before it closes, IPHAS and NAPHR have now alerted the Chairman of the All-Party Parliamentary Group of the Ministry of Housing, Communities and Local Government, for the Welfare of Park Home Residents, Sir Christopher Chope OBE, to these issues with a request that urgent attention be given to the accreditation process, and a list of certified installers is provided on the appropriate UK.GOV Website and most importantly, that consideration be given to ringfencing an adequate proportion of the Green Homes Grant Budget to ensure that Park Homes Owners are afforded a fair opportunity to access this vital opportunity. Should Park Homes Owners wish to lobby Sir Christopher on this matter, his contact details are as follows: Sir Christopher Chope OBE MP.
Constituency office, 37 Bargates, Christchurch, Dorset BH23 1QD.
Westminster Office at the House of Commons, London SW1A 0AA, telephone
Email to: firstname.lastname@example.org You can also lobby Mr Luke Hall MP, Minister for Rough Sleeping and Housing Constituency Office, 26 High Street, Chipping Sodbury, BS37 6AH
Email to: email@example.com
The petition to be found below follows the government consultations that will give local authorities a power to charge site owners application fees, as well as an annual fee for someone’s inclusion in the register. - But currently, primary legislation does NOT include a power to prevent site owners from passing on these costs to residents via the pitch fee.
Local authority estimates of the cost of administering the applications range from £20 to £500 per park. Government has said that although it will offer guidance's, it will not prescribe an annual or application fee, because it is important the local authorities have the freedom to set their own.
THIS CANNOT BE ALLOWED TO HAPPEN ! As said, the Fit and Proper criteria is a direct consequence of government and council`s failures to effectively control the rogue and criminal operators. These costs should be borne by the industry itself, that has done nothing to clean up its own back yard, or by the local Authorities who should be provided with the necessary funding by central government.
IF YOU HAVE NO YET SIGNED THE PETITION, PLEASE DO IT TODAY: FORWARD IT TO EVERY SINGLE ONE OF YOUR CONTACTS, NEIGHBOURS, FRIENDS, FAMILY AND OTHERS ASKING FOR THEIR SUPPORT. REMEMBER – ONLY NUMBERS WILL COUNT ! Please click on the link below and add your signature to the petition online
The roles are varied and interesting. No knowledge of legislation or legal matters is required but it would help if you are a little computer savvy. IPHAS was formed in 1993 and is held in high regard at Government level. Joining us, you will be playing .. a significant role in maintaining our large membership database. There are no strict hours and you can choose how much of your time you are prepared to give.
If you have any time on your hands and are looking for something rewarding to fill it, please email firstname.lastname@example.org or call on. We may just bite your hand off!
With effect from 1 July 2020, Alan Savory, David Tweddle and Sheila Aldous will have retired from the IPHAS team. Alan and David have been Senior Consultants for a number of years: Alan has been with IPHAS since the beginning in 1993 and David joined in 2005. Sheila has been the Membership Secretary, and has handled administration details since 2009.
The clock has beaten us in that we have reached an age where family and personal reasons require us to retire to a more peaceful life without the complications of park home legislation, tribunals and government meetings.
Sadly, we are also losing Pat Winfield from the post of membership secretary which she has held for a number or years.
But, IPHAS will carry on its work, overseen by the remaining consultant and advisors. We wish them every success in the future.
LORD GRAHAM OF EDMONTON
26 March 1925 - 21 March 2020
Park home residents throughout this country have reason to mourn the loss of a very great man who worked tirelessly (and with considerable success) to improve their lives. That man was Lord Graham of Edmonton – known affectionately by many as ‘Lord Ted of Ed’ (a title he chose himself!), who died on 21 March this year.
The son of a meat porter, Ted Graham was brought up in Newcastle and left school at 14. However, education was very important to him and he studied hard throughout his life, eventually gaining a B.A. from the Open University (the first MP to do so).
Having always taken a keen interest in politics, he became a councillor in Enfield in 1960, going on to become its leader, and he served as leader of the new London Borough of Enfield upon its creation in 1964. He became the Labour MP for the constituency in 1974 and subsequently served as the Private Parliamentary Secretary to the Minister for Consumer Affairs. On his elevation to the peerage, he served as a Lords Commissioner to the Treasury (Senior Whip), Opposition front-bench spokesman on Sport, Defence and Northern Ireland and Opposition Chief Whip from 1990-1997.
Lord Graham first became involved with park homes when the 1983 Mobile Homes Act went through its various parliamentary stages. At the time, Lord Graham was deputy to Gerard Kaufman, MP, Shadow Environment Secretary and was alerted to the problems in the park homes sector which he said were exceedingly serious. Residents’ lives did improve as a result of the 1983 legislation. However, Lord Graham noted that park owners had changed rapidly. Whereas they had once been family businesses, large companies had become involved, with the result that the personal touch between park owner and resident had, for the most part, been lost.
Much later, in 1998, the Government took significant and continuous action to address abuses on mobile home parks and, appreciating the need to review this sector on a regular basis, Lord Graham set up the All Party Parliamentary Group for the Welfare of Park Home Owners (APPG). This group comprised MPs from all parties, representatives from the park homes industry and national residents’ associations (including IPHAS and NAPHR). It met regularly to discuss the various problems that were arising on parks, but it wasn’t until 2010, when Housing Minister Grant Shapps MP attended an APPG meeting, and subsequently announced his intention to introduce secondary legislation. Peter Aldous MP was successful in the private members’ bill ballot and the legislation went ahead rapidly.
MPs attending APPG meetings have often been contacted by their constituents about individual problems on their parks, and Lord Graham always tried to ensure that these were debated and fully investigated.
Although Lord Ted was the driving force in the APPG, he was, in fact, the secretary. The chairman was initially Hilton Dawson MP who was then followed by other MPs. Sadly, a heart attack followed by a period of ill health resulted in Lord Graham handing over the reins of the APPG to Annette Brook MP, and when she retired, two elections ago, the APPG was taken over by Sir Christopher Chope MP. Even though he was no longer actively involved, Lord Ted continued to take a keen interest in the APPG and park homes generally.
Lord Graham died on Saturday, 21 March. His final few years were spent happily in a care home where he particularly enjoyed tending the plants in the greenhouse.
Our sincere condolences go to Lord Graham’s family, many friends and former colleagues. IPHAS team members have their own personal memories of Lord Ted, who was the organisation’s vice-president. IPHAS president, Joan Aylott, and her husband Ernie (who founded IPHAS more than 25 years ago along with the late Roy and Beryl Waite) have particularly fond memories of Lord Ted’s help and enthusiasm and his understanding of the complexities of this unique branch of the housing industry. Joan and Ernie’s son, Rus (also an IPHAS team member) has expressed sincere condolences on the loss of a great man who had contributed so much. Senior consultant, Alan Savory had enjoyed more contact with Lord Ted than most of the IPHAS team through attendance at various London meetings and he always found him helpful, courteous and full of ideas for ways in which residents’ lives could be improved. Many other IPHAS team members were aware of Lord Ted’s immense contribution and are greatly mourning the loss of ‘our vice-president’. They all appreciated Lord Ted’s even-handedness. He always took the view that there are two sides to every story and that park owners are running businesses and are entitled to make profits, but it was important, too, for them to exercise a duty of care to those living on their parks and not to exploit them.
Rest easy, Lord Ted. Your contribution to life in this country has been immense and one particular group – park home residents – will never forget what you achieved in improving their lifestyles.
The government response to the Fit and Proper Person test has been published. You can download a copy directly from our website here: http://www.iphas.co.uk/documents/200702_Park_homes_Government_response.pdf
GOVERNMENT GUIDANCE AND FORMS
WATER RESALE ORDER
RESALE OF ELECTRICITY
MODEL STANDARDS FOR WALES
MODEL STANDARDS FOR ENGLAND
RESALE OF ELECTRICITY
MODEL STANDARDS FOR WALES
MODEL STANDARDS FOR ENGLAND
We are often asked whether a lawyer is required when selling your park home. The answer is that there is no legal requirement to use a lawyer but there is a procedure that must be followed otherwise the sale may not be valid. For example: Do you know the procedure? Do you know what forms to use and where to get them? How do you inform the park owner? How is the commission paid? These and other questions must be answered to ensure that the sale and assignment is completed correctly. Therefore it is essential that you find out the procedure either from the internet or from IPHAS or by consulting a lawyer.
We have found a lawyer who can steer you through the process or do part or all of the process as you wish for a modest charge. For details go to https://www.ibblaw.co.uk/service/park-and-holiday-homes-services/selling-residential-park-home
We are often asked whether a lawyer is required when buying a mobile/park home. The answer is that there is no legal requirement to use a lawyer but there are procedures to be followed which differ depending on whether you are buying a home from the park owner or from an existing resident. In either case there are a number of points of which you must be aware.
For example: Do you know the difference between a residential park and a holiday park? Do you know what to look for in the site licence? Do you know what to look for in the agreement? What does the purchase price include or exclude?
These and other questions must be answered to ensure that the purchase is completed correctly. Therefore it is essential that you find out the procedure either from the internet or from IPHAS or by consulting a lawyer.
We have found a lawyer who can steer you through the process or do part or all of the process as you wish for a modest charge. For details go to https://www.ibblaw.co.uk/insights/publications/guide-buying-park-home
A previous Advisor newsletter refers to an ongoing appeal we made against a FTT decision that appeared to make occupiers responsible for the maintenance of trees on their pitch. We have now received the decision from the Upper Lands chambers.
They have dismissed the appeal but they have clarified the situation about trees on the pitch.
The resident is required to maintain any trees on the pitch in a clean and tidy condition by implied term 21. That means that the resident is only responsible for the cosmetic appearance of the trees. The park owner is responsible for any lopping - topping - or felling of trees on the pitch and on the common areas of the park in accordance with implied term 22.
If a resident wants to do work on the tree e.g. trimming branches etc. the park owners permission must be requested.
This Policy explains your rights and our obligations regarding the information we hold about members of IPHAS. This is necessary due to the General Data Protection Regulations (GDPR) which came into force on 25th May 2018.
The personal details which you supply to us and which we store on our database comprise your name address membership number telephone number and email address (where supplied) together with subscription payments details. This information is used for membership renewal and to send newsletters and similar information.
By offering this information you have given consent for this information to be held by us. Therefore the legal basis by which we hold this information is by consent and by legitimate interest in that the membership secretary needs to access the membership details of IPHAS.
All such information as we hold is stored on a password protected database administered solely by the secretary. The data will only be accessed by a team member for the purposes stated.
We will never disclose any of your personal information to a third party unless we are legally required so to do.
We are legally obliged to provide you with all the information we hold about you if you so request. You are entitled to request further information from us on how we use and store your data.
You may withdraw your consent for us to continue holding your data at any time. In this case we will remove your information from our records as soon as possible.
In order to withdraw your consent to our holding your details please email email@example.com
PLEASE NOTE: The above also applies to park residents associations so make sure the information you hold is not in breach of the law.
It is a requirement by law that when selling your park home four Schedules need to be completed.
Schedule 1 - Buyers Information Form
Schedule 2 - Notice of Proposed Sale Form
Schedule 4 - Assignment Form
Schedule 5 - Notice of Assignment Form
These can be downloaded for free from the Publications link on our website.
If so would you accept receiving a reminder that your membership is due for renewal via email? On renewal we would then send your renewal letter and certificate via email.
Payment would be as usual ie via BACS PayPal or cheque.
It is hoped that by members using the email facility it will help to reduce costs.
Please email firstname.lastname@example.org if you agree to the above proposal.
Park home residents should look before they leap when it comes to offers of free or subsidised energy grants says a leading expert.
Cornwall-based energy expert Happy Energy highlighted in the last IPHAS newsletter the range of support available to park home owners through the Government Help to Heat programme to replace old oil or LPG boilers and night storage heaters.
Following the article IPHAS was contacted by a lady in Cornwall who wrote to say she had been contacted by a company offering a free boiler upgrade but when they were finished was left £500 out of pocket and with broken radiators a faulty shower and leaking taps.
Now Happy Energy is taking up the fight on behalf of this lady but has warned other IPHAS members to do their homework before allowing tradesmen into their home.
Adrian Wright who heads up Happy Energy says high numbers of grant eligible park homes in non-mains gas areas are attracting some rogue traders wanting to take advantage of the Help to Heat funding.
The grants available through the Help to Heat Programme are a fantastic opportunity for park home owners - particularly those on income related benefits who qualify - to upgrade their boilers and heating systems very often free of charge.
However we are becoming increasingly aware of companies targeting park home sites many from the North West and North East - that are contacting park home owners before coming in and doing very substandard work. In some cases they are leaving the works unfinished before hot footing it off never to be seen again said Adrian.
Our advice is to thoroughly check out any company - who they are where they are from and if they are qualified to do what they say they will - before allowing them into your home. If they do not answer your questions clearly will not tell you where they are from or leave you in any doubt you may want to think twice said Adrian.
To find out more about what energy grants are available to people living in park homes other housing or on income related benefits visit https://www.happyenergysolutions.co.uk/ or call the team on.
Following the Grenfell Tower disaster in which it is alleged the cladding was a major cause we have received a few queries about the safety of the cladding used on mobile/park homes. We asked a few companies that install cladding for reassurance and below are their replies.
We have all seen the terribly sad images of Grenfell Tower in the news recently and our thought and prayers are with those affected by this tragic event. It would not be right to comment on the issues that may have caused the fire to spread so quickly but I would like to reassure our customers that the type of cladding that was installed on the tower has no similarity to the external wall insulation that Insulated Homes install.
Our insulation fits directly to your home so there is no air gap behind it.
Our system has been extensively tested for fire safety specifically in relation to ply park homes.
Our system has a 0 fire rating. This means that your home is considered considerably safer once the system is installed. It raises its safety level to the equivalent of a bricks and mortar built home. As the homes risk of fire is reduced with our insulation system insurers may offer discount on insurance products and local authorities can make adjustments to the distance regulations between homes.
We must stress that these statements and our certification are specifically and only related to our system. If your home has been insulated by another installer you must contact them directly to request specific details for your product as insulation systems vary enormously and sadly many are not certified.
Ann Barradine Director Insulated Homes.
PARK HOME CHASSIS SERVICES
Park Home Chassis Services do not supply any external wall cladding.
The PHCS SnuggerFloor system does not use any of the materials relating to those involved in the Grenfell Tower fire or any of the other high rise buildings that are being identified as hazardous.
All of our products are Class 1 fire retardant.
The Mobile Homes Act 2013 introduced a number of changes one of which was to give more powers to the local authorities regarding the site licence and the licence conditions. One change was that it allowed the local authority to charge an annual fee for the site licence. Under the implied terms this charge can be passed onto the residents at the following pitch fee review.
The relevant implied term is 18(1)(ba) which states:
18-(1) When determining the amount of the new pitch fee particular regard shall be had to-
(ba) any direct effect on the costs payable by the owner in relation to the maintenance or management of the site of an enactment which has come into force since the last review date:
This means that at the next pitch fee review following the imposition of the annual site licence fee by the local authority on the site owner the amount of the fee can be divided by the number of occupied homes and added to the pitch fee. It then becomes an integral part of the pitch fee which is usually increased by the RPI each year. Because this legislation came into force on 1 April 2014 the fee contribution cannot be added to the pitch fee at a review after 1 April 2015.
This has resulted in a few problems in that some local authorities have not produced a fee charging policy and invoiced the site owner in time for it to be considered at a pitch fee review before 1 April 2015. Some site owners have tried to add it anyway and this has caused disputes. Also some local authorities have increased the annual licence fee in the second year and some site owners have tried to pass on this increase.
To answer these problems a couple of tribunal cases has resulted in a decision that the site licence fee contribution could be treated as a separate charge separate from the pitch fee. We in IPHAS have always advised that the implied terms clearly state the licence fee contribution must be treated in accordance with implied term 18(1)(ba) and added to the pitch fee but not after 1 April 2015.
Recently there have been two appeals to the Lands Chamber (the Upper Tribunal) on this subject and the decisions have now been issued.
At a park in Stoke on Trent the local authority was slow in issuing the fee charging policy and in invoicing the site owner but the site owner wanted to add it to the pitch fee anyway. The residents applied to the First-tier Tribunal who ruled that the fee contribution could not be added to the pitch fee because it was after 1 April 2015. The park owner appealed to the Lands Chamber.
At a park in Hertfordshire the local authority increased the annual licence fee from �200 to �300 in the second year. The park owner wanted to add this increase to the pitch fee. The residents disputed this for two reasons; they relied on the implied term in that the contribution could only be added to the pitch fee in the first year and also the increase was for problems with compliance with licence conditions and therefore was a problem with site management and not the fault of the residents. The site owner applied to the First-tier Tribunal who did not allow the increase but said that the licence fee contribution could be considered separately from the pitch fee. The site owner and the residents appealed to the Lands Chamber.
The decisions of these two appeals have now been issued and the judges have spent a great deal of time in considering their decisions and both judges have conferred with each other to produce their final determinations.
First the good news. The Lands Chamber have decided that the implied term 18(1)(ba) must be interpreted literally. That is that the contribution for the annual site licence fee must be added to the pitch fee in the first year and that period ended on 1 April 2015.
Now the not-so-good news. The Lands Chamber have decided that it would be unreasonable to expect that any changes in the site licence fee could not be passed on to the residents. Similarly if a local authority was late in implementing the annual site licence fee it would be unreasonable to prevent the site owner from passing this on to the residents. Implied term 18 lists a number of factors to which regard must be had when reviewing the pitch fee. This list is not exhaustive and any other factors can be considered under implied term 20(A1).
This does not mean that a park owner can add anything to the pitch fee under term 20(A1); it must be a �weighty� factor that is it must be a significant extra cost which has a direct effect on the maintenance or management of the site and it would be unreasonable to disallow it. It would be open to residents to dispute such an item if they believed it to be not a �weighty� factor.
In the case of the Hertfordshire park the increase of the site licence fee was not allowed to be passed on to the residents because the Lands Chamber considered the increase to be related to the management of the site.
In the case of the Stoke on Trent park the annual licence fee was allowed to be passed on in the pitch fee because the delay in invoicing the park owner was the fault of the local authority.
The Appeal cases are:
LRX/93/2016 Mrs Toni Vyse v Wyldecrest Parks
LRX/103/2016 Wyldecrest Parks v P. Kenyon & others.
In the event of a motor accident on your park you may find the following of interest.
The Road Traffic Act 1988 section 192(1) states that a *road* for the purposes of the Act means any highway and any other road to which the public have access.
Therefore unless the park has a gate which only residents and specified people can open the Act applies on the park as well.
One of our members has experienced a problem after purchasing a 12 moth warranty to cover call out charges etc. on a boiler. The company providing the warranty contacted the member to say that because he was a park home resident the warranty was invalid. The company stated this was their policy and it was not open for negotiation. The makers of the boiler confirmed a contract could be offered but would not confirm in writing that it was applicable to park home residents.
Unfortunately it would appear that park home residents are still not being treated as equals to those who live in conventional homes so it is emphasised that if you decide to take out a warranty on any goods within the home you check it is applicable to park homes. Ideally you should receive this in writing.
If a warranty does not specifically exclude park homes it should be honoured.
It is a consumer problem and should be addressed through Trading Standards.
Did you know you can reprint your IPHAS membership certificate if necessary. Once you have signed into the members portal you will see the certificates button on the blue ribbon. Click on this insert the required information and hey presto!! Distributors can also use this facility for any of their members.
The government has supported a home safety initiative which aims to encourage consumers to register their home appliances so that they can be contacted in case of a product safety repair or recall. An information sheet can be downloaded here http://www.iphas.co.uk/documents/Registermyappliance_Informationsheet.pdf
AMDEA (The Association of Manufacturers of Domestic Appliances has created a website http://www.registermyappliance.org.uk to make it easier for the public to register all their appliances from one website portal. While the incidence of product recall is rare it is very important for the safety of owners in their homes - if your product isnt registered you cant be contacted.
They do live in various areas around the country giving their time willingly and freely to help members but as volunteers they are not office based with office hours.
Please do understand that whilst Advisors usually try to give a response to a members question as soon as possible this may not always be possible due to other commitments they may have.
However do rest assured that our Advisors are totally committed to helping our members.
From the 4th February 2014 new regulations come into force requiring park owners to register the park rules with the local authority by 4th February 2015. This will ensure that only one set of rules will apply and will be available to all. The regulations also ban certain rules considered unfair. The existing park rules made before 26 May 2013 stay in force until 5th February 2015 or 21 days after the residents have been notified that the new rules have been deposited with the local authority whichever is the sooner. If no rules are deposited with the local authority then the existing rules called 'pre-commencement rules' cease to have effect on 5th February 2015. The park owner is not allowed to change add amend or delete any of the pre-commencement park rules after 26 May 2013.
Before they can be lodged with the local authority the park rules have to be agreed with the residents by a consultation process. The park owner must use the form in Schedule 1 of the S.I.2014 No.5 The Mobile Homes (Site Rules) Regulations 2014 to propose the new park rules. The Proposal Notice with rules must be sent to every home and to the Qualifying Residents Association if there is one. The proposed rules need not be amendments to the existing park rules although they would obviously contain matters which are in the existing park rules. The BH&HPA have issued guidance and model park rules to their members so these park owners will probably base their proposed park rules on these model rules.
The residents and residents association have 28 days in which to respond. They should write a letter stating which rules they object to and the reason. It would be helpful if they suggest an alternative wording of the park rule which they would accept. The response should be from each and every occupier one per home and one from the residents association. It may be tempting to write a collective letter but the disadvantage of this is that some park rules may be controversial and may be agreed by some residents and not by others for example an age limit may be considered good by some residents and unfair by others. The park owner needs to know exactly the strength of feeling either way. It is also important to show that older vulnerable residents have not been pressured into 'going along with the majority' and the best way would be for each occupier to write separately. Of course there is nothing against a residents association assisting by issuing a standard letter with a framework in which the resident can indicate their preference for or against each rule.
After the park owner has received the responses he has 21 days from the last consultation day in which to issue a Consultation Response Document (Schedule 2) which will contain his final version of the park rules. This document must be sent to every home and to the residents association.
If residents dispute the decisions in the document and believe them to be unreasonable or contrary to the Regulations they must apply to the First-tier Tribunal Property Chamber within 21 days of receipt of the Consultation Response document using Form PH15 and notify the park owner of the application.
After 28 days from receipt of the Consultation Response document but within 42 days the park owner should deposit the park rules with the local authority. He must notify the residents of the deposit within 7 days of doing so using Schedule 3. The new rules come into effect 21 days later.
When the Park Rules are finalised and deposited with the LA they become part of the Express terms of the agreement and are binding on the residents. If at a later date the park owner wants to change a rule then he must follow the procedure in the Regulations as above and when completed will lodge the park rules with the LA and notify the residents using Schedule 3.
From 26 July 2013 a pitch fee review notice must be accompanied by a form explaining the increase. The form to be used in a review is now available for download at
There are two versions (one for completion on- line the other for printing and completion by hand).
It is also important to note that the form accompanies the review notice. If the form is served without a review notice the review would be invalid.
The review notice itself can simply state the new pitch fee, the amount of increase and the date the increased pitch fee is payable from.
The Fact Sheets issued in 2009 were made out of date by the new legislation which came into force in April 2011. Further legislation - the Mobile Homes Act 2013 - has introduced a number of forms for selling homes and for the pitch fee review and for changing park rules. These factsheets and forms are available for download from their website: http://www.gov.uk/government/collections/park-homes
The Fact Sheets are:
Park Homes: Know your rights
Selling a Home
Buying a home
Qualifying Residents Associations
Disputes and proceedings
Consolidated Implied Terms
The forms are for:
Selling gifting and buying a home
Pitch fee review
These fact sheets only apply to England at this time. No paper copies will be available from the government. We suggest that you may wish to provide copies for your non computerised friends and neighbours.
Last year, the Minister in the Welsh Assembly proposed that the commission payable on the sale of a park home should be reduced from the current maximum of 10 percent by one percent each year for five years. This would bring the maximum rate of commission down to 5 percent. We in IPHAS and NAPHR pointed out that the park owners could claim an increase in pitch fees to compensate but the Minister replied that this could be settled by the tribunal system.
In practice, the tribunal would have to follow the law and implied term 18(1)(d) states that any change in the law affecting the management of the site could be considered at the pitch fee review. Therefore, we wrote to the Welsh Assembly expressing our concern at the probable increase in pitch fees resulting from their proposal. When this appeared to have no effect, we combined our letters with letters from the BH&HPA and NCC. However, we did make it known to all that our reasons were different. Our reasons were to prevent an increase in pitch fees while the BH&HPA and NCC were concerned about the park owner’s income.
The Welsh Assembly have now withdrawn their proposal, but that is only temporary. We will continue to monitor the situation. We will explain to the Welsh Minister that a simple amendment to the implied term could have the desired effect.
LEASE is a government-funded and sponsored organization which gives free advice on park home matters as well as rented accommodation.
They can advise on issues such as pitch fee disputes, park rules, buying and selling and any problems relating to park homes.
The website is www.lease-advice.org and the telephone number is
The July 2020 issue of the Advisor is now available for you to read or download from this website. For those who have opted for a paper copy this will be sent by post in the next few days.